The Small Print
Terms & Conditions
YOUR ORDER CONFIRMATION
All orders done through the website will confirmed by email, please ensure the email address that you supply is valid and that you have access to it.
DELIVERY CHARGES and INFORMATION
Delivery charges for UK delivery is £9.95 for orders over £40 and £11.95 for orders under £40. We are not a "High Street" store and do not have access to cheaper delivery options, we ourselves are charged more than this, so make no profit on delivery charges. We can offer timed deliveries such as pre noon or 1pm price on application.
We cannot accept orders for BFPO addresses, and only deliver to Mainland UK and cannot deliver to certain postcodes in the Scottish Highlands. Orders put through which are not within our delivery capabilities, will be refunded. If you wish to order out with our standard UK delivery please call or email us. Should you place an order which is out with our standard delivery, or minimum order, or is in a zone which incurs extra delivery charges, we shall cancel and refund said order.
Be aware that our products are perishable. An indirect signature is required on delivery.
We will endeavour to deliver our goods as requested however due to adverse weather conditions or circumstances out of our control we may be unable to do so. We will undertake to deliver at the next available opportunity and our liability is limited to this. Please note the festive period is a time when carriers are at their busiest. In our opinion it is best to take your order earlier in December. Smoked Salmon has four weeks shelf life (in fact it is tested at 60 days) but we label it from packing day with 28 days. It is also very suitable for home freezing.
Payment is taken when the order has been processed.
If you miss your delivery - please call Fedex UK on 0345 6000068 quoting your Fedex tracking reference which was emailed to you.
If you have been home all day, on your expected date of delivery, and your goods have not arrived by 6pm, you must leave a message on our answerline which is 01671840241 in order that we may contact Fedex as early as possible to trace your parcel. You are also sent tracking information by email. Direct contact with Fedex will result in a delivery being taken to you quicker - so do also contact Fedex UK on the above number giving the tracking information sent to you by email.
If you are sending a gift, please make the recipient aware of our delivery information.
IF YOU DO NOT CALL OUR SMOKEHOUSE AT 6PM ON THE DAY OF DELIVERY WE CANNOT FIX THE PROBLEM. YOU MUST CALL 01671 840241 BY 6PM ON THE DATE OF DELIVERY AND LEAVE US A MESSAGE.
If you have an ongoing issue, and it is more than 60 hours since the goods were despatched, and you wish to have a refund, do NOT accept delivery of the goods and instead have them returned to us - If you accept the parcel we cannot process a claim against Fedex.
As a small family business, we endeavour to provide you with the best possible service - but accidents do happen, transport hubs do get held back - one motorway breakdown and a whole truck load can be held back - so - we suggest if you can, that you take goods around the second week of December when couriers are not in full mayhem. Taking delivery at the very last day carries an element of risk so please, if possible, consider as early a delivery date as possible.
We cannot be responsible for failure to deliver due to incomplete addresses given, or for property which is not clearly marked or signed. If you are delivering to a property which is hard for drivers (Fedex is our carrier) to find, please add location information in the order comments.
If your package is held back, please remember the foods are cured and smoked. The transport depots are colder often than a domestic fridge - It is highly likely your food will be fine. On receipt, store in your fridge to allow any natural oils which may have surfaced to settle. If in doubt, do get in touch.
If delivery is delayed, Fedex will update you with their next available delivery date. It is vital an email address of the recipient is provided for Fedex tracking purposes.
MAKING CHANGES TO YOUR DELIVERY DATE - Changing your delivery date once your order has been processed incurs a £7.50 admin charge - we are a very small business, all hands are required to help with packing in the smokehouse - changing a delivery date means changing several administration systems - please therefore ensure you have selected a delivery date where our carrier can obtain an indirect signature. We can add remarks to leave in a safe place but this is at your own risk as an indirect signature is required.
Whilst Marrbury Smokehouse makes every endeavour to fulfil your order ,will not be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as but not limited to acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.
Marrbury Smokehouse uses Elavon to process any payment information using 256 bit encryption, Marrbury Smokehouse do not have any access to this information.
We are committed to protecting your privacy. We will only use the information that we collect lawfully and in accordance with the Data Protection Act. We collect information about you for the following reasons .
We need your contact details to process your order. By creating an account you agree to allow us to use your details to send you newsletters and information on any promotions we have.
The type of information that we will collect about you includes your name, address, telephone number and email address. We do not collect any financial information about your except order value.
The information we hold will be accurate and up-to-date. If you wish to see what information we have stored on you please contact us by email with your request, if it is found that information is incorrect that we have stored we will change it for you.
We do not give out details to any third party, unless requested to by the authorities for legal reasons.
OUR COPYRIGHT POLICY
All material on this web site is the property of Marrbury Smokehouse. These materials are protected by copyright and other intellectual property laws. Information received through this website may be displayed, reformatted and printed for your personal, non-commercial use only. You may not reproduce or retransmit the materials, in whole or in part, in any manner, without the prior written consent of the owner, with the following exception only: You may make single copies of the materials available through this website, solely for your personal, non-commercial use, and only if you preserve any copyright or other notices contained in or associated with them. You may not distribute such copies to others, whether or not in electronic form, whether or not for a charge or other consideration, without prior written consent. You can request permission to reproduce or distribute materials available through this web site by emailing or writing to us, our contact information is available on our contact us page.
None of the above terms affect your statutory rights as a consumer.
RETURNS, REFUNDS AND NON DELIVERY
In addition to the notes above:
Occasionally some packages can be delayed or even undelivered by the courier. Please contact us by 6pm on the day the order due if it hasn't arrived by leaving us a message on 01671 840241 so that we can endeavour to rectify the situation as soon as is possible. . Marrbury cannot be held responsible for parcels which are undelivered or mis-routed due to incomplete or incorrect addresses given by the customer. Because your order is a food stuff and perishable we do not accept returns if any wrong items have been ordered.
On the rare occasion of a product not being available we reserve the right to substitute items of a similar or greater value, we will always inform of the replacement item before we send out your order.
Please be aware that photographs of our products are for illustration purposes and the products you receive will be as described in the product description, not necessarily as the image depicts.